What are my obligations as a physical and/or online store?

Every store has the following legal obligations: Physical stores If your customer buys an electrical appliance or energy-efficient lamp, you are required to take in a similar product. This is called the "old-for-new" rule. This obligation applies to both physical stores and online stores. Your store is obliged to clearly communicate the 'old-for-new' regulation to the customers. We help our collection partners with this by providing a free vignette, which can be downloaded from MyOPEN. If your store has a sales area for electrical appliances of more than 400m2, you are obliged to accept all discarded small electrical appliances, even if your customer does not make a purchase. A small appliance will fit in a normal shopping bag. Online stores If your customer buys an electrical appliance or energy-efficient lamp, you are required to take a similar product. This is called the 'old-for-new' rule. Your store is required to clearly communicate the 'old-for-new' regulation to your customers before completing the payment process on the website