Frequently asked questions about MyOPEN 2.0
The introduction of the new, user-friendly MyOPEN 2.0 portal for collecting discarded electronic devices and/or lamps will start on April 20, 2026. Here you will find the most frequently asked questions and answers.
How do I create a pickup request (order request)?
Click on “collection”. Select the desired service point where the e-waste is ready for pickup by clicking on it.
Indicate what you want to have collected and how much you want returned. If you do not want collection containers returned, uncheck “replace same number of bins”.
For loose devices, enter the quantity next to the correct device type. Depending on the collection combination you offer, you may need to provide additional information, such as a serial number.
Click “confirm selection”. If the order has been submitted correctly, you can click “submit pickup request”.
The order will then appear under “ongoing pickup requests”.
How can I request additional collection containers?
Unfortunately, it is (currently) not possible to request additional collection containers via MyOPEN. For this, please contact the Operations department via: operations@stichting-open.org or 079 – 7600 600.
How do I register a new pickup location?
Click on your initials in the top right corner of the screen and go to “account settings”.
Select “service points” in the menu. Then click “add service point” and fill in the required details.
Please note: it is not possible to create a placement order yourself. The Operations department will contact you after registration.
How do I change an existing contact person?
Click the three dots (…) next to the relevant contact person.
Click “edit” to view the contact person’s details.
On the detail page, you can directly edit all fields.
Click “save” to confirm the changes.
Click “cancel” to discard changes.
Note: an email address cannot be changed. A new contact person must be registered for this.
How do I add a new contact person?
Click “+ add contact person”. In this screen you can enter all contact details.
After registration, the contact person will receive an email to create their own password.
What roles can contact persons have?
Permissions can be assigned to each contact person by assigning a role. The role determines what the contact person can do within the account.
- Administrator – has full access rights within the account.
- Financial producer devices – contact person for invoicing related to reporting obligations for devices and/or light sources.
- Financial producer batteries – contact person for invoicing related to reporting obligations for batteries and/or bicycle batteries.
- Producer devices – contact person for reporting obligations for devices and/or light sources.
- Producer batteries – contact person for reporting obligations for batteries and/or (bike) batteries.
- Operations – contact person for the collection service for discarded devices and/or light sources.
- Operations Master – contact person for the collection service for all locations within an account.
- Service point – contact person for the collection service of a specific location (service point).
- Authorized signatory – contact person authorized to approve agreements.
How do I know when the carrier will arrive?
All orders can be tracked in the “order overview”. The execution date is shown digitally under “planned execution date”.
This can be found under “ongoing pickup requests”.
How does the collection of discarded solar panels work?
To have solar panels or professional devices collected, they must be placed on a (disposable) pallet. Special delivery rules apply. These can be found in your Business agreement. If you do not yet have this agreement, please contact the Operations department. Through the collection service, pallets will be removed, but Stichting OPEN does not provide pallets in advance. You will also not receive pallets back once they have been collected. Note: always indicate the number of pallets to be collected on the order page, not the number of devices or solar panels on the pallets.